Frequently Asked Questions
Answers to your most common queries
Ordering & Shipping
1. How do I place an order?
You can purchase standard products directly through our online shop at novusls.com. For large institutional orders, custom quantities, or sample requests, please contact us through email to info@novusls.com and our team will provide a quotation.
2. Do you ship internationally?
Yes. We ship to 50+ countries worldwide. Shipping rates and delivery times vary by region. International shipping options and estimated delivery times are shown at checkout.
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3. Can I request a sample before purchasing?
Yes. You can order directly through our online shop at novusls.com or contact us through email to info@novusls.com to request a sample and discuss your clinical application.
For Researchers & Universities
1. Do you offer collaboration or partnership opportunities?
We are open to research collaborations, joint development projects, and clinical partnerships with academic institutions and hospitals. If you are interested in working with Novus, please contact us through the Contact Us page with a brief description of your project.
2. Can I use Novus materials for academic or pre-clinical research?
Yes. We supply to universities and research institutions worldwide. Our materials are available for both clinical and research applications. Contact us to discuss your research requirements and we will advise on the most appropriate product.
3. Are your products compatible with standard 3D printers?
Yes. Bonlecule™ and our other filaments are designed for standard FDM (fused deposition modelling) 3D printers. No specialist equipment is required. Our technical team can advise on compatible printer models and optimal print settings for each material.
For Hospitals & Surgeons
1. Can you produce a patient-specific implant for my hospital?
Yes. We support hospitals through the full patient-specific implant workflow, from CT scan data and CAD design through to printing and quality control. Contact us to discuss your case and we will advise on the best approach.
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2. Can I use Novus materials for academic or pre-clinical research?
Yes. We supply to universities and research institutions worldwide. Our materials are available for both clinical and research applications. Contact us to discuss your research requirements and we will advise on the most appropriate product.
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3. Do you provide technical support during the printing process?
Yes. Our scientific team, with backgrounds in biomaterials, nanotechnology, chemical engineering, and orthopaedics, provides support at every stage, from material selection to printing optimisation and clinical application guidance.
Still have a question?
If your question is not answered here, our team is happy to help. Contact us through email to info@novusls.com and we will respond within 1–2 business days.